Title

Natural Language Dialogue in a Virtual Assistant Interface

Authors

Ana M. García-Serrano (Intelligent Systems Research Group Facultad de Informática Universidad Politécnica de Madrid 28660 Boadilla del Monte, Madrid)

Luis Rodrigo-Aguado (Intelligent Systems Research Group Facultad de Informática Universidad Politécnica de Madrid 28660 Boadilla del Monte, Madrid)

Javier Calle (Intelligent Systems Research Group Facultad de Informática Universidad Politécnica de Madrid 28660 Boadilla del Monte, Madrid)

Session

WP3: Tools & Components

Abstract

Dialogue management and language processing appear as key points in virtual assistants for e-shops, as their main goal is to assist the user both in his navegation through the shop product pages and in his search for the most appropriate product. In this paper we present the details of the semantic and pragmatic approach and the dialogue management done in the ADVICE project (IST-1999-11305) for a bricolage tools shop, as well as how this modules have been evaluated.

Keywords

Virtual assistant interface

Full Paper

253.pdf