Digital inclusion is recognized as a significant issue in the UK. In this paper we study the challenges that are faced by the older generation in the digital world. We survey a group of elderly users and identify issues that prevent them from engaging with digital technology. We discuss the role of NLP for improving perception of usability and ensuring optimal experience.
@InProceedings{GEORGIEVA18.2, author = {Lilia Georgieva}, title = {Digital Inclusion And The Elderly : The Case of Online Banking}, booktitle = {Proceedings of the Eleventh International Conference on Language Resources and Evaluation (LREC 2018)}, year = {2018}, month = {may}, date = {7-12}, location = {Miyazaki, Japan}, editor = {Ineke Schuurman and Leen Sevens and Victoria Yaneva and John O’Flaherty}, publisher = {European Language Resources Association (ELRA)}, address = {Paris, France}, isbn = {979-10-95546-12-2}, language = {english} }
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