Summary of the paper
| Title | NASTIA: Negotiating Appointment Setting Interface |
|---|---|
| Authors | Layla El Asri, Rémi Lemonnier, Romain Laroche, Olivier Pietquin and Hatim Khouzaimi |
| Abstract | This paper describes a French Spoken Dialogue System (SDS) named NASTIA (Negotiating Appointment SeTting InterfAce). Appointment scheduling is a hybrid task halfway between slot-filling and negotiation. NASTIA implements three different negotiation strategies. These strategies were tested on 1734 dialogues with 385 users who interacted at most 5 times with the SDS and gave a rating on a scale of 1 to 10 for each dialogue. Previous appointment scheduling systems were evaluated with the same experimental protocol. NASTIA is different from these systems in that it can adapt its strategy during the dialogue. The highest system task completion rate with these systems was 81% whereas NASTIA had an 88% average and its best performing strategy even reached 92%. This strategy also significantly outperformed previous systems in terms of overall user rating with an average of 8.28 against 7.40. The experiment also enabled highlighting global recommendations for building spoken dialogue systems. |
| Topics | Dialogue, Statistical and Machine Learning Methods |
Full paper  |
NASTIA: Negotiating Appointment Setting Interface |
| Bibtex | @InProceedings{ELASRI14.575, author = {Layla El Asri and Rémi Lemonnier and Romain Laroche and Olivier Pietquin and Hatim Khouzaimi}, title = {NASTIA: Negotiating Appointment Setting Interface}, booktitle = {Proceedings of the Ninth International Conference on Language Resources and Evaluation (LREC'14)}, year = {2014}, month = {may}, date = {26-31}, address = {Reykjavik, Iceland}, editor = {Nicoletta Calzolari (Conference Chair) and Khalid Choukri and Thierry Declerck and Hrafn Loftsson and Bente Maegaard and Joseph Mariani and Asuncion Moreno and Jan Odijk and Stelios Piperidis}, publisher = {European Language Resources Association (ELRA)}, isbn = {978-2-9517408-8-4}, language = {english} } |